Call Center QA Software for
Midmarket Sales Teams
Stop relying on random sampling. Use AI to monitor 100% of your customer interactions and drive peak performance across your entire sales floor.
What is Call Center QA?
Call Center Quality Assurance (QA) is the systematic process of monitoring and evaluating agent-customer interactions to ensure they meet your company's standards for quality, compliance, and sales effectiveness.
Traditionally, managers could only listen to 1-2% of calls, leaving a massive blind spot. Sellerity's AI-driven coaching eliminates this gap by analyzing every single second of every call.
Identify top-performing scripts
Ensure regulatory compliance
Directly link QA scores to revenue
Powerful QA Features for Modern Sales
Everything you need to automate your quality assurance process.
Automated QA Scoring
Instantly score calls based on your custom criteria. No more manual spreadsheets or subjective grading.
AI Sentiment Analysis
Understand the emotional tone of every conversation to identify frustration or excitement early.
Compliance Flags
Automatically flag calls that miss required disclosures or contain restricted language.
Dashboard Analytics
Visualize performance trends across your entire team with real-time reporting.
Agent Feedback Loops
Give reps personalized feedback based on their actual call data to accelerate sales training.
Competitor Tracking
Track when and how competitors are mentioned to refine your objection handling strategies.
How It Works
Get up and running with automated QA in minutes.
Integrate
Connect Sellerity to your existing CRM or Telephony system with a few clicks.
Analyze
Our AI identifies key moments in every call, transcribing and scoring them against your criteria.
Optimize
Access real-time insights to coach your team and see your conversion rates climb.
Ready to scale your QA process?
Join forward-thinking sales teams using AI to drive excellence in every conversation.